SHIPPING
All stock merchandise will usually be dispatched for shipment within 1 to 5 business days upon receipt of full order payment. Please allow 10 to 15 business days for most custom-made or plus size clothing items and bulk orders may take an even longer preparation time. Please always refer to the specific product item for lead time information. You will be notified of any back orders, or other delays in shipping your order. Your order will be shipped at your option by Air Parcel, Express Post or Express Courier. For heavy items, shipment by air or sea freight can be arranged with freight to collect. Once your order is shipped, we will provide you a tracking or way bill number for you to track your shipment status.
OUT-OF-STOCK
We make every effort to keep a good stock of all the items on our site. Occasionally, a high-demand item may go out-of-stock. If we are out-of-stock of an item you ordered, we will notify you with the following options: (1) you may cancel any unavailable merchandise with no charge; (2) you may have a back-order entered at that time; or (3) you may substitute it by another item.
ORDER CANCELLATION
You can cancel your order if it has not yet been shipped. A 5% cancellation charge will be imposed to offset banking charge. However, we shall not be able to process a cancellation once your order has been shipped. Note: All special orders including custom-made, tailor-made, plus size and personal name, slogan or logo imprinted items must be paid in full at time of order and may NOT be cancelled once your merchandise is under preparation.
CUSTOMS
We will be responsible for all export customs on our side. Import customs, if any, shall be borne by the customers but retail orders are rarely held by customs and liable for import duty.
RISK OF LOSS
All items purchased from ChineseClothingOnline are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
RETURN FOR EXCHANGE OR REFUND
Customer satisfaction is most important to us at ChineseClothingOnline. In case you are not completely satisfied with the merchandise you purchased, you may return it for exchange or refund. We accept returns of all merchandises purchased with NO reasons, except the followings are not subject to return:
- custom-made, tailor-made, plus size or alteration items;
- personal name, slogan or logo imprinted items;
- audio or video diskettes;
- bargain items;
- items purchased with quantity, wholesaler or reseller discount;
- items purchased over 30 days from date of shipment;
- exchange or replacement items;
- items not in original condition as when purchased, including wear and tear, alteration, washing, etc.
Please contact us before you arrange to return, our customer service colleagues will give you full return instructions and might also give you some useful advices. NO RETURNS WITHOUT PRIOR APPROVAL. All returns must be carefully packed in appropriate packaging and shipping cartons with all shipping charges prepaid. We will process your return once received, but you are responsible for any misfortune during shipping. Note: All unauthorized, "freight to collect" or surface mail returns will be refused and no credit will be issued.
CASH OR CREDIT REFUND
Cash refund for any authorized return other than product damage or error on our part will be subject to a 15% re-stocking fee to offset our handling and banking costs. You have a choice of full store credit refund for all authorized returns including damage or error on our part. Shipping charges are not refundable other than error on our part. Note: All unauthorized, "freight to collect" or surface mail returns will be refused and no credit will be issued. |
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